Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and exchanges of digital breathing practice guide products purchased from Boneueglow through boneueglow.world.

1. Overview

Boneueglow is committed to customer satisfaction. We want you to feel confident when purchasing our breathing practice guides, including the Foundation Breath Guide, Clarity Rhythm Workbook, and Deep Rest Audio Series. This policy explains your rights and our procedures for requesting refunds on digital products.

2. Nature of Our Products

All breathing practice guides sold by Boneueglow are digital products delivered electronically via download links or online access. No physical goods are shipped. Because digital content can be accessed immediately upon purchase, standard return policies for physical goods do not fully apply. However, we honour your rights under the Consumer Guarantees Act 1993 of New Zealand.

3. Consumer Guarantees

Under the Consumer Guarantees Act 1993, digital products sold by Boneueglow must be of acceptable quality, fit for their stated purpose, and match their description on boneueglow.world. If a breathing practice guide fails to meet these guarantees, you are entitled to a remedy, which may include a repair, replacement, or refund.

Examples of guarantee failures include: guide files that are corrupted or incomplete, audio sessions that do not play, content that significantly differs from the product description, or inability to access purchased materials due to technical faults on our end.

4. Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

• Technical issues prevent you from accessing or using the purchased breathing practice guide, and our support team cannot resolve the issue within five business days.
• You were charged incorrectly or charged multiple times for the same product.
• The product received is materially different from what was described on breath-guides.html at the time of purchase.
• You request a refund within fourteen days of purchase and have not downloaded or accessed the guide materials.

5. Non-Refundable Circumstances

Refunds will generally not be provided in the following situations:

• You have downloaded, accessed, or used the breathing practice guide content and simply changed your mind.
• You purchased the wrong guide but the product delivered matches the description and functions correctly.
• Your device or software is incompatible with the file formats provided, where compatibility requirements were clearly stated before purchase.
• You expected specific personal outcomes from the breathing practice that are subjective and not guaranteed by the product description.

6. How to Request a Return or Refund

To request a refund for a Boneueglow breathing practice guide, contact us with the following information:

• Your full name and email address used during purchase.
• Order confirmation number or transaction reference.
• Product name (Foundation Breath Guide, Clarity Rhythm Workbook, or Deep Rest Audio Series).
• Date of purchase.
• Detailed reason for the refund request.
• Description of any technical issues encountered, including screenshots if applicable.

Send your request to help@boneueglow.world or call +64273631784. You may also visit us at 261 Morrin Road, St Johns, Auckland 1071, New Zealand during business hours.

7. Refund Processing

Once we receive your refund request, Boneueglow will review it within three business days and respond with a decision. Approved refunds are processed to the original payment method within ten business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Upon approval of a full refund, your access to the digital breathing practice guide will be revoked. Partial refunds may allow continued access depending on the circumstances.

8. Exchanges

If you purchased the wrong Boneueglow guide, we may offer an exchange for a different product of equal or lesser value within fourteen days of purchase, provided you have not accessed the originally purchased content. Price differences for higher-value guides must be paid before the exchange is completed. Contact help@boneueglow.world to arrange an exchange.

9. Faulty Products

If you receive a faulty or defective breathing practice guide, Boneueglow will first attempt to provide a corrected version or replacement access. If we cannot resolve the fault within a reasonable timeframe, you are entitled to a full refund regardless of whether you have accessed the content.

10. Chargebacks

We encourage you to contact Boneueglow directly before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly. Unjustified chargebacks may result in suspension of your account and access to all purchased materials.

11. Subscription Products

If Boneueglow introduces subscription-based access to breathing practice content in the future, separate cancellation and refund terms will apply. Current one-time purchase products are not subject to recurring charges.

12. Dispute Resolution

If you are dissatisfied with our response to a refund request, you may contact the New Zealand Disputes Tribunal or seek advice from Consumer Protection New Zealand. Boneueglow is committed to resolving disputes amicably and in accordance with New Zealand consumer law.

13. Changes to This Policy

Boneueglow reserves the right to update this Return Policy at any time. Changes will be posted on boneueglow.world with a revised effective date. The policy in effect at the time of your purchase applies to that transaction.

14. Contact Information

For return and refund enquiries, contact Boneueglow at 261 Morrin Road, St Johns, Auckland 1071, New Zealand. Email: help@boneueglow.world. Phone: +64273631784. Business hours: Monday to Friday, 9:00 AM to 5:00 PM NZST.